Book of Complaints

In accordance with the Consumer Protection and Defense Code, this institution has a complaints book at your disposal.

DATE:

Nº 000 000003-2025

Before we begin, please tell us where the events of the claim took place:

Establishment:

RUC:

NOTE: If the complaint or claim is related to a delivered project, please report it to the main office.

1. Identification of the complaining consumer

I am a minor

*This applies if the claimant is a minor.

2. Identification of the contracted good

Productservice

3. Details of the Consumer's Complaint and Request

Claim**Complaint***

Complaint: Dissatisfaction related to projects or services.

Complaint: Dissatisfaction unrelated to projects or services, or discomfort or dissatisfaction with customer service.

Attach File

*Attach PDF, PPTX, WORD, JPG o PNG.

4. Observations and actions taken by the supplier

Date of communication of the response: Lunes, 05 de Enero del 2026

Description: Since this is a virtual claim, your case will be forwarded to customer service for a response within the legally established timeframe.

5. I authorize notification of the result of the claim to the email address provided.

YesNo

(*) Required Fields

* Filing a complaint does not preclude other dispute resolution options, nor is it a prerequisite for filing a complaint with INDECOPI.

* The supplier must respond to the complaint within a period of no more than thirty (30) calendar days, and may extend the period for up to thirty (30) additional days, subject to prior notification to the consumer.